FAQ

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General Questions

What is Impex Stone Tile?

Impex Stone Tile is a leading provider of high-quality tiles and offers countertop fabrication and installation services. We provide a wide range of products, including porcelain , mosaics , marble, granite, limestone, travertine, and more, suitable for various residential and commercial applications.

Where are you located?

Our showroom and warehouse are conveniently located at 180 Caldari Road, Unit #2, Concord, ON L4K 4L1. Feel free to visit us during our business hours to explore our products in person.

How can I contact Impex Stone Tile?

You can reach us via phone at 1-800-336-3545 or by email at:

General inquiries: [email protected]

Sales inquiries: [email protected]

Additionally, you can use the contact form on our website for inquiries.

Product Information

What types of natural stone do you offer?

We offer a diverse selection of natural stone, including marble, granite, limestone, travertine, and more. Each type comes in various colors and finishes to suit your design preferences.

Can I request samples before making a purchase?

Yes, we provide samples to help you make informed decisions. Contact our customer service to request samples of specific products.

Do you offer custom cuts or sizes for your stone tiles?

Absolutely! We offer customization services to meet your unique project requirements, including countertop fabrication. Please contact us with your specifications, and we will assist you in creating a custom order.

Countertop Fabrication and Installation

Do you provide countertop fabrication and installation services?

Yes, in addition to our extensive range of tiles, we offer professional countertop fabrication and installation services. Our experienced team ensures precision and quality for a seamless integration into your space.

Ordering and Shipping

How do I place an order?

You can place an order directly through our showroom or by sending an email to [email protected] . If you need assistance, feel free to contact our sales team @ 905-660-9191 x2231.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express. Additionally, we offer other payment options, such as wire transfers; please contact us for more information.

What is your shipping policy?

We strive to process and ship orders promptly within 1-2 business days. Shipping times may vary based on your location and order size.

Installation

Do you provide installation services for your products?

While we do not offer installation services, we can recommend professional installers and contractors in your area who are experienced with our products.

Business Hours

What are your business hours?

Our business hours are as follows:

 

Monday: 8 a.m.–5 p.m.

Tuesday: 8 a.m.–5 p.m.

Wednesday: 8 a.m.–5 p.m.

Thursday: 8 a.m.–7 p.m.

Friday: 8 a.m.–5 p.m.

Saturday: 10 a.m.–5 p.m.

Sunday: Closed

 

Feel free to visit our showroom during these hours, and our team will be happy to assist you.

Returns and Refunds

What is your return policy?

Our return policy includes a minimum 20% restocking charge for all returns and exchanges. Returns are accepted within 30 days for unopened boxes. The restocking charge will vary on custom orders. Please note that any shortages and damages must be marked on the delivery slip beforehand.

How do I request a refund?

If you believe you are eligible for a refund, please contact our customer service team with your order details. We will guide you through the refund process.

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